Last updated: 11 August 2026
Company: Sepal Stays Pty Ltd (ABN 34 686 931 877)
Website: https://sepalstays.com.au
Privacy contact: [email protected]
Sepal Stays Pty Ltd (Sepal Stays, we, us or our) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, enquire with us, engage our property-management services, or book accommodation with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to property owners, guests, prospective guests and owners, suppliers, contractors, job applicants, website visitors, and people who contact or otherwise deal with us.
The information we collect depends on how you interact with us. It may include:
We do not intentionally collect sensitive information unless it is reasonably necessary to provide our services, meet a legal obligation or address a request you have made. Please do not send sensitive information unless we ask for it.
We collect information directly from you when you use our website, submit an enquiry, make or manage a booking, engage our services, communicate with our team or subscribe to communications. We may also receive information from booking platforms, guests or people booking on behalf of others, property owners, suppliers, publicly available sources, and service providers that support our operations.
If you provide personal information about another person, you must be authorised to do so and should ensure they are aware of this policy.
We may use personal information to:
Our website uses cookies and similar technologies. Some are necessary for the website to function and protect against misuse. Others help us understand how the site is used, measure performance, show third-party content or support our business operations.
As at the date of this policy, the following services and technologies are used on our website or booking platform:
These providers may collect technical information directly through their services. Their handling of information is also governed by their own privacy policies. We may change, add or remove providers from time to time.
You can control cookies through your browser settings. Disabling cookies may affect some website features. Where required by law, we will seek your consent before using non-essential cookies or similar technologies.
We may disclose personal information to service providers and contractors who help us operate our business, including booking platforms, payment processors, technology providers, cleaners, maintenance providers, accountants, insurers, professional advisers and marketing or analytics providers. We may also disclose information to government agencies, regulators, law enforcement, courts or other parties where required or permitted by law, or in connection with a business sale, restructure or transaction.
We only disclose information that is reasonably necessary for the relevant purpose and take reasonable steps to require service providers to handle it appropriately.
Some of our service providers and booking platforms may store or process personal information outside Australia. This can include providers with operations in the United States, the United Kingdom, the European Union and other locations where their systems operate. Before making an overseas disclosure, we take reasonable steps to ensure that the recipient handles personal information in a manner consistent with applicable Australian privacy requirements, unless an exception under the Privacy Act applies.
We use reasonable technical, organisational and physical safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who need it for their work or service role.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, resolve disputes, meet legal, tax, accounting, insurance and reporting obligations, or otherwise protect our legal rights. We then take reasonable steps to delete or de-identify it.
You may request access to, or correction of, personal information we hold about you by emailing [email protected]. We may need to verify your identity before responding. We will respond within a reasonable time and explain our decision if we cannot provide access or make a correction.
If you have a privacy concern or complaint, please email [email protected] with details of the issue. We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
We may update this policy from time to time. The current version will be published on this page with its last-updated date.
Sepal Stays Pty Ltd
81 Bennett Street, East Perth WA 6004
Phone: +61 2 6045 9932
Email: [email protected]
