Effective Date: November 2025
Company: Sepal Stays Pty Ltd (ABN 34686931877)
Website: https://sepalstays.com.au
Contact: [email protected]
At Sepal Stays, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We collect, store, and use your information only to provide you with seamless property management, booking, and guest services — the foundation of our promise: Peace of mind. Every stay, every time.
We may collect the following types of information from property owners, guests, suppliers, and website visitors:
Personal Information
• Full name, contact details (email, phone number, postal address)
• Identification documents or company details (if applicable)
• Booking or property ownership details
• Payment information (processed via secure third-party providers)
• Communication records (emails, messages, calls, or online forms)
Technical and Usage Information
• IP address, device type, and browser details
• Pages visited, time on site, and referral source
• Cookies or similar technologies for analytics and user experience
We collect information when you:
• Use our website or contact forms
• Make or manage a booking
• Engage us to manage a property
• Interact with our staff or partners
• Subscribe to our updates or promotions
We may also receive limited information from booking platforms (such as Airbnb, Booking.com, or Expedia) or service providers we integrate with.
We use personal information to:
• Manage bookings, check-ins, and guest communication
• Provide property management services
• Respond to enquiries and feedback
• Send statements, invoices, and owner reports
• Improve our website, systems, and customer experience
• Comply with legal and regulatory requirements
We will never sell or rent your personal data.
All data is stored securely in password-protected systems and cloud environments hosted in Australia or trusted international providers with strong privacy safeguards.
We use encryption, access controls, and regular monitoring to protect information from unauthorised access, misuse, loss, or disclosure. Only authorised Sepal Stays staff and approved service providers have access to personal data as required to perform their duties.
We may share your information with:
• Trusted contractors and service providers (e.g., cleaners, maintenance staff, booking platforms, accountants)
• Payment processors and technology providers who support our operations
• Legal, regulatory, or law enforcement bodies when required by law
All partners handling your data are bound by confidentiality and privacy obligations consistent with this policy.
Our website may use cookies and analytics tools (such as Google Analytics) to understand user behaviour and improve performance.
You can adjust your browser settings to refuse cookies, though some website features may not function correctly.
You have the right to request access to, or correction of, your personal information held by us.
Please contact us at [email protected] and we will respond within a reasonable timeframe.
If we transfer your data outside Australia (for example, via global booking platforms), we ensure that appropriate safeguards are in place to protect your information consistent with Australian privacy standards.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be available on our website with the effective date noted above.
If you have any questions, concerns, or complaints about how we handle your information, please contact:
Sepal Stays Pty Ltd
Operations Manager: Shae Davies-Croft
Email: [email protected]
Phone: +61 473 911 759
Address: Unit 2, 774 Beaufort Street, Mount Lawley WA 6052
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
